SIMPLIFY AFTER-SALES SERVICE
AND PRODUCT TRACEABILITY
Offer your customers an unparalleled after-sales experience: returns, repairs, and tracking digitized in just a few clicks. Streamline collaboration between all your partners and ensure compliance through the digital product passport, while optimizing your costs and environmental impact.
Automated ASS+DPP orchestration
Transform a breakdown into a smooth and compliant ASS journey with a QR code scan
5-step automated process
How does it work?
Purchase
Automatic DPP generation
Report a breakdown
QR code + breakdown report to fill in
AI Processing
Your report is routed to the appropriate professional
Intervention
Real-time tracking
DPP updated
Customer satisfaction guaranteed
Our 4 dashboards
Dedicated interfaces for each actor in the after-sales and DPP ecosystem
Distributors
Repairers
Manufacturers
Consumers Web and iOS/Android
Distributors
Repairers
Manufacturers
Consumers Web and iOS/Android
Discover Verisav in video
The new after-sales reference
Offer your customers a smooth and innovative ASS experience.
Revolutionize after-sales management with Verisav: allow your customers to open, track and resolve their issues independently through a unified portal, integrated into your digital environment.
Give your teams a global view of each ASS case, automate processes and focus on what matters: customer satisfaction.
QR code scanning: simplify after-sales management
Scanning the QR code allows your customers to instantly access essential information about their product with a simple gesture. By scanning the code on the product or its packaging, they can check the warranty, open a ASS request or view the service history.
This fast and intuitive technology facilitates after-sales support, accelerates case resolution and improves customer satisfaction while reducing errors and manual tasks for your teams.
Key advantages:
- Instant access to product information
- One-click breakdown reporting
- Reduced manual errors
AI VERISAV
Intelligent diagnostics and ASS routing
Our AI first analyzes the warranty status of each device and simultaneously performs an automated breakdown search. According to the diagnosis:
Active warranty
The request is immediately redirected to the appropriate distributor for quick handling.
Expired warranty
The AI automatically directs to a certified repairer for professional intervention.
AI PROCESSING IN PROGRESS
When deeper diagnosis is needed, the AI suggests consulting the troubleshooting guide adapted to the defect you described or sending the product directly for repair. Thanks to its leading-edge Machine Learning algorithms, it delivers a precise diagnosis in milliseconds, ensuring optimal handling and exceptional after-sales service.
The Digital Product Passport (DPP): a revolution for product traceability and sustainability
The Digital Product Passport (DPP) tracks each product from conception to end of life by centralizing all essential data: materials, manufacturing, purchase and warranty history, repairs and recycling channels. Accessible via QR code, NFC or RFID, it guarantees instant access to reliable and real-time updated information for all stakeholders.
By strengthening transparency, the DPP promotes product repairability and extends their life cycle, contributing to the transition to a circular economy. It simplifies administrative formalities and prepares companies for European regulatory obligations from 2027.
For after-sales services, the DPP significantly reduces costs and delays by enabling rapid diagnosis thanks to the complete product history. It also strengthens customer trust by offering a personalized and secure experience throughout the product's life cycle. Discover how to integrate the DPP in your system.
Circular economy and environmental impact
Extend the life of your equipment with Verisav: precise diagnostics, systematic reconditioning and targeted recycling. No more waste! Every component is tracked to reduce waste and save resources. You limit your spending on new parts, enhance your existing fleet and take concrete action for the planet. A virtuous circle that combines savings and positive impact.
Discover how Verisav optimizes your after-sales service management
Our team is available to discuss your challenges and propose the best solution for your project.